913-219-5234
john.miller@lasdigitaltech.com
Las Vegas, NV
Custom AI Engineering

Production AI engineered to your operation.

When the productized layer isn't enough — when you need real internal apps, custom workflow agents, knowledge systems on your own data, or predictive ML — this is where we leave templates behind. 24 services across 5 categories, all delivered with the same engineering rigor that makes AI ship reliably in production.

When custom is the right answer

The productized layer ends where your operation gets specific.

Productized stacks ship fast because they don't try to know your business deeply. They handle the calls, the bookings, the reminders — the stuff every SMB has in common. Custom engineering starts where your operation diverges from everyone else's: the spreadsheet that runs your business, the legacy software with no API, the knowledge that lives in one person's head, the data your existing tools can't connect.

Real engineering, not demos

Multi-tenant Postgres, role-based access, audit logging, eval pipelines, observability, cost monitoring. The unsexy parts that make production AI different from a Jupyter notebook on someone's laptop.

Multi-LLM, multi-cloud by default

No vendor lock-in baked into your AI Workflows. Provider routing, fallback paths, cost-tracking middleware. Pricing and capability shift fast — your system shouldn't break when they do.

Same engineer end-to-end

Discovery, scoping, build, launch, maintenance — same engineer through the engagement. Not a sales rep handing off to a delivery team handing off to a support queue.

How a Custom engagement works

Four stages, no surprises.

Custom Tier doesn't start with a fixed quote on day one — your operation is too specific for that to be honest. We start with a paid scoping engagement that produces a real architecture, real milestones, and a fixed quote you can compare against alternatives.

Stage 1 · 30–60 min discovery call

Confirm fit, understand the pain, identify the service category

Free 30–60 minute call. We map what you're trying to do to the service catalog, identify whether one service or a bundle is the right answer, and determine whether the project is fundable. If we don't think we can deliver enough value to justify the engagement, we'll tell you on the call.

Stage 2 · Paid scoping (2–3 weeks)

Stakeholder interviews, system audit, fixed quote

Fixed-fee scoping engagement. 3–6 stakeholder interviews, system audit, technical architecture sketch, milestone breakdown, fixed-quote SOW. Output is yours regardless of whether you proceed. If you proceed within 60 days, the scoping fee credits 100% against the build.

Stage 3 · Build (4–12 weeks)

Weekly status, bi-weekly demos, mid-build review

Weekly written status updates. Bi-weekly demo calls. Mid-build milestone review with go/no-go. Pre-launch testing window with your team. Manual smoke test against a written test plan. Standard quality gates on every engagement, regardless of size.

Stage 4 · Maintenance + expansion

Standard retainer, quarterly business review

Every build closes into a maintenance retainer covering hosting, monitoring, bug fixes, minor enhancements, and an LLM API baseline. Quarterly business reviews surface follow-on builds when the business changes. Year-2 LTV from a single Custom client often exceeds $50k cumulative — but the retainer is month-to-month, not locked in.

The catalog

24 services. 5 categories. One firm.

Each service is a distinct engineering engagement with its own target customer, technical scope, and engagement format. Most clients buy one service initially and add a second or third as the relationship deepens.

Category A · 5 services

Custom Internal Apps & Tools

Replace spreadsheets and patchwork tools with real internal applications. The unifying pain: the owner-operator is doing daily mental arithmetic across five tools that should be one. Highest-volume custom engagements.

02

Custom Admin Tool

Operations running on a critical Google Sheet that has hit its limit

Real Postgres-backed multi-user web app replacing 3+ spreadsheets. Forms, lists, search, filters, exports, scheduled jobs. Day-1 sheet migration. Optional AI assist on data entry.

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04

Email Triage & Response Drafting Agent

Principals of professional services firms drowning in 100+ emails/day

Categorizes inbox by urgency and topic. Drafts replies in your voice (fine-tuned on your sent folder). Handles routine categories autonomously where authorized. Always human-in-loop on send for non-routine.

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05

Recruiting & Hiring Pipeline Tool

Businesses doing volume hiring — trades, restaurants, healthcare, service

Resume ingestion, AI scoring against role requirements, auto-screening interview questions, calendar-integrated scheduling, structured interview scoring, hiring decision dashboard. Decision support, not decision automation.

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Category B · 4 services

Workflow Automation & Agents

End-to-end agent and workflow systems that handle multi-step processes spanning multiple tools. Higher-effort, higher-margin. Computer-use agents in particular are a competitive position productized stacks can't touch.

06

End-to-End Workflow Agents

Service businesses with multi-step intake or fulfillment processes

Stateful workflow orchestrator. Form submission triggers multi-step process: extract data, draft contract, send for signature, create folders, set up project, schedule kickoff, send invoice. Failures route to human queue with full context.

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08

Onboarding Automation

Customer or employee onboarding where 30-day drop-off is brutal

Onboarding sequence orchestrator. Walks customers/employees through stages with personalized messaging, schedules kickoff, ensures provisioning happens, nudges when stuck, escalates to human when needed.

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09

Approval & Sign-Off Orchestration

Multi-stakeholder approvals — agencies, construction, healthcare

Approval workflow primitive. Define approvers, sequence, deadlines, escalation. Automated reminders, dashboard view of pending, audit log, e-signature integration, AI summary for approvers.

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Category C · 5 services

Knowledge, Documents & Process

The "your business as software" category — capturing, structuring, and operationalizing knowledge and documents that currently live in heads, drives, and PDF folders. Strong template economics across vertical engagements.

12

Process-Capture Agent

Owner-operators preparing to delegate, scale, or sell

Owner records themselves doing a task once. Agent watches, transcribes, analyzes screen content, structures into a step-by-step SOP with screenshots, decision points, exception handling. Searchable library.

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13

Training & Onboarding Content Generation

Franchises, multi-location service, anything with high turnover

Generate consistent training modules with quizzes from existing material. Track completion, assign by role/location. Periodic refreshers triggered automatically. Manager dashboard.

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14

Compliance & Audit Prep Agent

Regulated businesses — healthcare, financial advisors, OSHA-covered trades

Continuous monitoring agent. Ingests records, maps to applicable regs, maintains current compliance state and gaps list. Generates audit packets on demand. Pre-audit dry-run reports. Alerts on expiring certifications.

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Category D · 6 services

Data, Prediction & Decisions

Data engineering with AI on top. These engagements pay for themselves in the first cycle and create irrefutable proof points ("we found you $30k of margin"). Strong referral generators.

15

Customer Churn / Lapse Prediction

Subscription / recurring-revenue businesses where customer LTV is recurring

ML model trained on historical data — attributes, usage, engagement. Identifies high-risk customers 30–60 days before churn. Triggers personalized reactivation. Dashboard with at-risk list and intervention status.

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16

Pricing Optimization

Businesses with substantial menus or service catalogs

12–24 months of transactions analyzed. Item-level margin, demand elasticity proxies, frequency. Recommends specific price changes with projected revenue/margin impact. Pays for itself in the first cycle.

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17

Inventory & Reorder Intelligence

Specialty retail, restaurants, supply businesses, distributors

Per-SKU forecast model from POS sell-through history. Reorder recommendations with quantity and timing. Auto-generate POs for review. Track aging inventory and recommend markdowns.

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18

Cross-Channel Analytics Dashboard

Businesses spending $5–50k/mo across multiple marketing channels

POS revenue + Google Ads + Meta + TikTok + email + Yelp + GBP unified. Best-effort multi-touch attribution. Weekly automated report with insights. Plain-English Q&A on the data.

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19

Voice-of-Customer Mining

Businesses sitting on review streams, support tickets, surveys they're not using

Reviews, tickets, social mentions, surveys clustered by theme. Surfaces emerging issues before they trend. Monthly report: top 5 things customers love, top 5 issues, recommendations per issue.

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20

AI-Augmented Bookkeeping & Finance Ops

$1–10M revenue businesses on QuickBooks/Xero with bookkeeper bottlenecks

Read-only integration with bookkeeping platform. Suggested categorizations, anomaly detection, cash flow forecasting. Pre-close check daily. Augments — never replaces — your accountant or bookkeeper.

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Category E · 4 services

Sales & Customer Intelligence

Revenue-team intelligence layer. Attaches directly to revenue, which makes ROI conversations easy. Highly bundleable — these services pair naturally with one another.

21

Pre-Meeting Research Agent

B2B-ish SMBs where each sales conversation has high value

Before each scheduled meeting, agent researches the prospect: company, recent news, LinkedIn signals, shared connections, prior touch history. 1-page brief in the rep's hands the morning of the call.

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23

Meeting Intelligence Layer

Service businesses where meetings drive revenue

Capture meetings (with consent), extract structured action items with owners and dates, automatically update CRM, draft follow-up emails for review, monitor follow-through. Pairs strongly with #21.

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24

Customer Health Scoring (B2B)

B2B firms with $5–100k ACV recurring relationships

Per-account health score from usage signals, invoice history, sentiment, project status. Alerts on declining accounts and expansion opportunities. Account-manager dashboard with action recommendations.

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Industries we work in

Vertical depth where it matters.

Custom engagements compound when we work the same vertical multiple times — connector libraries mature, prompts get tuned, edge cases get caught up front. Our priority verticals reflect where we already have depth.

Multi-location service

Med spas, salons, fitness studios, dental groups, auto. Operations cockpits, churn prediction, document automation, and HIPAA-conformant builds for regulated practices.

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Trades & contractors

HVAC, plumbing, electrical, remodelers, pool/spa. Quote generators, dispatch tools, customer-facing portals, and computer-use agents for the legacy software your trade still runs on.

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Professional services

Law, accounting, financial advisory, agencies, consultancies. Document automation, knowledge agents, meeting intelligence, custom assistants on firm data.

Discuss →

Ready to scope AI Workflows?

A 30–60 minute discovery call confirms which service or bundle fits, whether the project is fundable, and what the next step looks like. Most engagements that proceed do so via a paid scoping engagement that produces a real architecture and a fixed quote.