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AI WORKFLOWS

Twenty workflows that quietly run your business.

Multi-step AI workflows engineered for small and mid-sized businesses. Each one runs end-to-end across your tools, with a human gate where it matters. Grouped by where they fit in your operation — lead-to-customer, customer service, quote-to-cash, documents & knowledge, and reporting & decisions.

CATEGORY A · 4 WORKFLOWS

Lead → Customer

The first mile of revenue: capturing every lead, qualifying without human delay, and showing up to every conversation prepared. The workflows here close the gap between "interest" and "booked."

01

Inbound lead capture & qualification

Form / call / DM → enrich → score → CRM → notify rep

Captures every inbound lead across web, phone, and social, then enriches with firmographics, scores against your ideal-customer rules, routes to the right rep, and pings them in seconds. No lead leaks while you're with a customer.

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02

Cold outreach personalization

Lead list → research → personalized first-touch → reply detection → handoff

Takes a list of target accounts, researches each one (company, recent news, role signals), drafts a personalized first email or LinkedIn message, monitors for replies, and hands warm conversations off to a human at the right moment.

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03

Pre-meeting research brief

Calendar trigger → research → 1-page brief → rep's inbox 1h before

Watches your calendar, and an hour before each scheduled meeting, drops a one-page brief in the rep's inbox: company, headcount, funding, recent news, LinkedIn highlights, shared connections, and any prior touch history.

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04

Review request & response

Post-visit trigger → SMS → AI-drafted response → approve → publish

Sends a personalized review request after each visit, monitors Google / Yelp / Facebook for new reviews, drafts an on-brand response (warm for 5-star, careful for 1-star), and waits for a one-click approval before publishing.

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CATEGORY B · 4 WORKFLOWS

Customer Service & Communication

Coverage when you can't pick up the phone. Triage when the inbox is overflowing. Answers from your own playbook, not generic web text. The workflows here keep customer experience consistent while your team focuses on the work.

05

24/7 AI voice receptionist

Inbound call → AI agent → qualify / book / route → SMS owner if escalated

Answers every call, identifies itself as AI, qualifies the caller, books directly into your scheduling software for known intents, and falls back to capturing name / number / reason with an instant SMS to you when it hits its limits.

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06

Support ticket triage

Inbox / portal → categorize → priority → first-draft response → assign

Ingests every support email and form submission, categorizes by issue type, scores priority based on customer value and severity, drafts a first response in your voice, and assigns to the right person with full context.

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07

FAQ knowledge agent

Question → RAG over your docs → cited answer → escalate if uncertain

Customers ask a question on chat or email; the agent looks it up in your policies, manuals, and FAQs (not generic web data), answers with citations, and routes to a human when confidence is low or the question is out-of-scope.

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08

Appointment reminders & rescheduling

Schedule trigger → SMS / email → handle replies → auto-reschedule → update calendar

Sends pre-appointment confirmations, parses reply intent (confirm / reschedule / cancel), proposes new times based on real availability, books the new slot, and updates your calendar — without a human keystroke.

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CATEGORY C · 4 WORKFLOWS

Quote → Cash

From "we'd love to work with you" to "money in the bank." The workflows here compress the operational middle — quoting, onboarding, approvals, invoicing — that quietly bleeds the most days each month.

09

Voice-memo quote generator

Voice memo → structured estimate → pricing engine → branded PDF → follow-up

Record a 60-second voice memo after a site visit. The agent extracts scope, applies your rate book, generates a branded PDF quote with embedded payment link, sends it within minutes, and triggers automated follow-ups until accepted or declined.

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10

Customer onboarding orchestration

Signup → multi-stage flow → reminders → provisioning → handoff to CS

New customer signs up; the workflow walks them through onboarding stages with personalized messaging, schedules the kickoff call, provisions accounts, nudges them when stuck, escalates to a human when they need one, and hands off cleanly.

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11

Approval & sign-off routing

Submission → routing rules → reminders → e-sign → audit log

Submissions (POs, time-off, contracts, change orders) route through your approval rules automatically. Reminders fire on delay, escalation kicks in past SLA, e-sign closes the loop, and every decision lands in an audit log.

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12

Invoice processing & AR

Email / upload → OCR → categorize → AP system → dunning on overdue

Vendor invoices arrive by email; the agent extracts line items, categorizes against your chart of accounts, posts to QuickBooks or Xero for review, and on the AR side sends personalized dunning emails on aging buckets with payment links.

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CATEGORY D · 4 WORKFLOWS

Documents & Knowledge

The work that lives in heads, drives, and PDF folders. These workflows turn tribal knowledge into searchable, generatable assets — and keep them current as the business changes.

13

Document packet generation

Intake → SOW / MSA / proposal / engagement letter → e-sign → folder setup

One intake form drives generation of a full document packet — proposal, statement of work, master services agreement, engagement letter — with merge fields, conditionals, AI-written bespoke sections in your firm's voice, and e-sign routing.

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14

Internal knowledge agent (RAG)

Question → retrieve from manuals / policies / SOPs → cited answer → continuous learning

Your team asks a question in Slack, Teams, or the web. The agent searches your real corpus (not generic web), returns a cited answer, learns from feedback, and quietly re-indexes when source documents change.

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15

Process capture → SOP

Owner records task once → transcript + screen analysis → structured SOP

Record yourself doing a task one time. The agent watches the screen, transcribes the audio, structures the steps with screenshots, captures decision points and exception cases, and outputs a searchable SOP — the way you actually do it, not the way you wish you did.

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16

Compliance & audit prep

Continuous monitoring → gap analysis → audit packet → expiry alerts

For regulated practices: continuously monitors compliance state across the records that matter, maintains a live gap list, generates audit packets on demand, fires pre-audit dry-runs, and alerts on certifications about to expire.

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CATEGORY E · 4 WORKFLOWS

Reporting & Decisions

The layer that turns operational data into action. These workflows pull, synthesize, and surface — so the operator opens a 60-second briefing instead of building a Tuesday spreadsheet.

17

Daily AI ops briefing

Pull from all SaaS tools → anomaly detection → AI-summary email at 6 am

Every morning, pulls from your POS, scheduling, CRM, ads, and books; spots anomalies (revenue dip, no-shows, missed SLAs); writes a one-page summary in plain English; and drops it in your inbox before opening.

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18

Lapsed-customer reactivation

Identify lapsed → personalized sequence → track responses → hand off to sales

Identifies customers who haven't bought / visited in 60 / 90 / 180 days, builds a personalized SMS or email sequence based on their last interaction, tracks responses, and hands warm replies back to a human for the close.

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19

Cross-channel attribution

Unify ad / CRM / POS data → multi-touch attribution → weekly insights report

Unifies spend and revenue across Google Ads, Meta, TikTok, email, organic, and POS / CRM revenue. Runs best-effort multi-touch attribution, surfaces the channels actually working, and answers plain-English questions on the data.

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20

Anomaly detection & alerts

Continuous monitoring → flag outliers → contextualize → notify owner

Watches the metrics that actually move the business — revenue, traffic, no-shows, supplier costs, refund rate — for unusual movement. When something breaks pattern, it contextualizes the change and pings the right person with a clear "what changed."

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CUSTOMER-SPECIFIC EXAMPLES · 5 INDUSTRIES

Workflows we bundle by industry.

The same 20 workflows, recombined for the verticals we know best. Each industry below has a default bundle we ship most often — and we tune it to your specific operation during the paid scoping engagement.

LAW FIRMS

Doc packets, conflict checks, intake intelligence

Solo practitioners through mid-sized firms

Single intake drives the engagement letter, MSA, and matter-opening packet. Conflict checks run automatically against prior matters and the public-record dataset. Intake intelligence routes high-value leads to the right partner with a pre-meeting brief.

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MED & DENTAL

HIPAA voice, prior-auth, patient recall

Single-location practices through dental groups

HIPAA-conformant voice agent answers and books while staff are with patients. Prior-authorization workflow drafts and tracks submissions to payers. Patient-recall reactivation pulls from your PMS and runs personalized recall sequences against real visit history.

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TRADES

Voice-memo quoting, dispatch, after-hours capture

HVAC, plumbing, electrical, remodelers, pool/spa

Voice memo after a site visit turns into a branded quote with payment link in minutes. Dispatch routes new jobs against tech availability and skill match. After-hours emergency calls are captured by the AI receptionist, qualified, and texted to the on-call tech.

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MULTI-LOCATION

Ops cockpit, predictive analytics, KPI dashboards

Med spas, salons, fitness studios, auto, dental groups

Operations cockpit unifies POS, scheduling, CRM, and ads across every location into one daily 6am briefing. Predictive analytics flag churn risk and pricing opportunities once data accumulates. Real-time KPI dashboard for the owner and per-location managers.

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PRO SERVICES

Engagement letters, knowledge agents, meeting intel

Accounting, advisory, agencies, consultancies

Engagement letters auto-generated from intake — with conditionals for service line, scope, and fee structure. Internal knowledge agent answers staff questions from your real policies and methodology. Meeting intelligence captures action items and updates the CRM.

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Not sure which workflow fits?

A 30-minute discovery call sorts it out. We'll map what you're trying to do to one of the twenty workflows above, tell you whether it's a bundled deploy or a custom build, and give you a real next step — or tell you to skip it for now.